User Data Deletion Policy

Effective Date: 16 May 2024

1. Introduction

At Cultivista ('Company', 'we', 'our', 'us'), we respect your privacy and are committed to protecting your personal data. This User Data Deletion Policy explains your rights regarding the deletion of your personal data and how you can exercise those rights in compliance with the General Data Protection Regulation (GDPR).

2. Your Right to Data Deletion

Under the GDPR, you have the right to request the deletion of your personal data that we hold. This right is also known as the 'right to be forgotten.' You can request the deletion of your personal data when:

  • The data is no longer necessary for the purposes for which it was collected or processed.
  • You withdraw your consent on which the processing is based and where there is no other legal ground for processing.
  • You object to the processing and there are no overriding legitimate grounds for the processing.
  • The personal data has been unlawfully processed.
  • The personal data must be erased for compliance with a legal obligation in Union or Member State law to which we are subject.
  • The personal data has been collected in relation to the offer of information society services to a child.

3. How to Request Data Deletion

If you wish to request the deletion of your personal data, please contact us using one of the methods below:

In your request, please include:

  • Your full name
  • The email address associated with your account
  • A clear statement that you wish to have your personal data deleted
  • Any specific details about the data you wish to have deleted (if applicable)

4. Verification of Identity

To protect your privacy and ensure the security of your personal data, we may need to verify your identity before processing your data deletion request. We may ask you to provide additional information or documentation to verify your identity.

5. Response Time

We will respond to your data deletion request as soon as possible and within one month of receiving your request. If we need more time to process your request, we will inform you of the reason for the delay and the extension period, which will not exceed an additional two months.

6. Exceptions to Data Deletion

In certain circumstances, we may not be able to fulfill your data deletion request, including if the processing of your personal data is necessary for:

  • Compliance with a legal obligation
  • The establishment, exercise, or defense of legal claims
  • Public interest purposes such as public health, scientific, or historical research, or statistical purposes where deletion is likely to render impossible or seriously impair the achievement of the objectives of that processing

7. Changes to This User Data Deletion Policy

We may update this User Data Deletion Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date at the top of this policy. We encourage you to review this policy periodically for any changes.

8. Contact Us

If you have any questions about this User Data Deletion Policy, please contact us: